POLICIES

What is your cancelation policy?


All cancellations must be processed 24hrs prior to your scheduled appointment. Cancellations after the 24hr period will be subject to a cancellation fee equal to the cost of your service. Please be advised, inclement weather will be assessed on a case to case basis and clients will be contacted with a tentative rain date. To cancel or reschedule a booking, please do so by creating an account on our website with the email you used to book your appointment. Please keep in mind to reschedule or cancel your appointment at least 24 hours before your appointment start time. If you have any questions please call us at 347 - 615 - 1440.




What is your privacy policy?


When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for reasons not limited to: comments, feedback reviews, recommendations, and communications soley to you. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.




What is your refund policy?


Due to the nature of our business, we are unable to issue refunds after the client verified satisfaction & completion of service.





FREQUENTLY ASKED QUESTIONS

Where will the auto detailing be completed?


As we are mobile, we can do the auto detailing at your home or office. As long as your doors can be fully opened and our work space is not inhibited by things such as low hanging tree branches, parked cars or anything else that would limit access to your vehicle completely.* *Please note* Locations that our equipment cannot efficiently and effectively operate for detailing, you will be asked to meet us a more accomodating location.




How long does it take to detail my car?


We have three detail packages, please see the timefram each takes below:

  • Flo Jo - 30 minutes
  • Madam CJ Walker - 1 hour
  • Angela Davis - 2 hours
  • Cicely Tyson - 3 hours and 30 minutes




What is your service area?


We serve New York City and its surrounding Tri-State areas.




How do I pay?


We accept Visa, MasterCard, American Express and Discover by booking on the site, please see our services here, or cash in person after the service has been completed.




What are your hours?


Our service hours are Sunday - Friday from 9am - 6pm.




How do I make an appointment?


All appointments can be booked online or via phone. We gladly accept referrals; however, all appointments need to be processed via online/phone. If there are any changes or adjustments needed please contact us directly. We appreciate the support from others, but cannot honor any third party agreements or conversations on our behalf.





DETAILING QUESTIONS

What are the benefits of auto detailing my vehicle?


Auto detailing is probably the best and most valuable cosmetic maintenance for your vehicle. Car detailing is a process that covers a wide variety of techniques and products which, to get the best results and require considerable skill to apply. It is considered an efficient renovation and protection of the various surfaces of a vehicle to keep it working in be in good condition. Here are some of the main benefits you can expect:

  • Preserve Paint Condition
  • Interior Comfort
  • Preserve Vehicle Value




How often should a vehicle be detailed?


At least once per year. Detailing has proven to be effective in getting you a better resale/trade-in price. So, if you are planning on selling/trading your car, make sure to have it detailed within a week of selling/trading it. It is usually when selling a vehicle that most people consider detailing. But, by that time (an average of 5 years) the vehicle has too much wear and tear to restore it to a like new condition. That's why we urge our customers to think of auto detailing as a maintenance program the same as changing the fluids, getting a tune-up or rotating the tires. Most people don't realize that in most cases, it is less expensive to replace the engine than to replace a "factory paint job"! We recommend at least 2 to 5 times a year depending on your driving and car washing habits and how you store your vehicle. Here are some additional factors:

  • Is it parked inside or outside most of the time?
  • Do you wash it every other day or maybe only once a month?
  • How do you wash it?
  • Do you spend so much time in your vehicle that you feel like it's your home?
These are just some of the determining factors that we consider in recommending what maintenance schedule is best for you.




Is steam better than soap and water?


Yes. Steam is a powerful degreaser, without the need for chemicals. Steam disinfects, without the need for chemicals. Steam sanitizes, without the need for chemicals. Uses much less water (as little as 1 gallon per hour). And steam has no residual soap left behind.